help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen to dark

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2020 12:31 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

‎07-09-2020 12:31 - last edited on ‎09-16-2020 08:43 by Fitbit Moderator

Me and my daughter both got charge 3's for Christmas 2018 and we have loved them ever since. About a month ago the screens got really dim and hard to see. We have tried all the suggestions we have seen in the forums but it doesn't work. I thought Fitbit was a good brand but now I'm beginning to think they aren't. We loved our charge 3's and believe they should last longer than 19 months. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-09-2020 12:41

‎07-09-2020 12:41

My Fitbit is 1 1/2 old now. And I have the same problem as you. And the screen is fading  on both sides, and I can barely see it even indoors (let alone outside!). All they told me was to reset the Fitbit or sync it. Useless advice. So I’m looking for another opinion. 

Best Answer
0 Votes

‎07-09-2020 12:51

In response to Amx_nda

‎07-09-2020 12:51

I'm looking for a better opinion also. The hard resets are not doing anything. This should last longer than 19 months I'm not happy. My mom has had a charge 2 for 3 years and it works like it did on day one. Me and my daughter loved our charge 3's up until a month ago.

Best Answer
0 Votes