Charge 3 display getting dim

[MiZZSh0rT]

Hey, I couldn't find any other posts with this exact problem. I have had my Charge 3 for just over a year (bought June 2019) and now the upper part of my screen does not work. I have tried the normal reset and the longer reset but nothing seems to change (also the clock face change that seems to work for the other black screen issues).

Since taking the below photo it has gotten worse,  the Charge 3 itself is still tracking doing all the other things it should ok but being unable to see the screen is rather annoying. I would like to add that I never shower or swim with the watch and if some water does get on it from washing my hands I do dry it of straight away. 

https://photos.app.goo.gl/1RF9mnWVw3p79TDd8

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @MiZZSh0rT.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Sa67]

Hi

 I too have the same problem and have tried all of the things suggested re-boot etc. Thought my eyes needed testing. Would be grateful for any suggestions. Thanks

[MiZZSh0rT]

I ended up going on the chat function and was able to get my charge 3 replaces as it was still under warranty.  It could take a while but contacting fitbit via the chat or phoning might be your only option. I personally was considering getting a different smart watch/ fitness tracker but fitbit's customer service has again been top notch for me so I'm staying. 

I hope you get it solved soon 

[Sa67]

Hi,thanks for that info  I will contact them tomorrowas mine is under guarantee as well.thanksSent from Samsung tablet.