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Charge 3 black screen

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‎11-16-2020 11:18

‎11-16-2020 11:18

This is the 3rd time my screen has gone blank or corrupted on my charge 3 which is 10 months old. This seems to be a very common problem and I have tried ALL the suggested fixes in the forum, changing clock face, short start long start etc. The long start worked the first time and lasted a few weeks. The second time after multiple attempts at all suggested solutions I got half a screen, then lines, then back to black. I've spent the last 9 days repeatedly trying to reset but to no avail. The number of people reporting this issue is shocking for such an expensive item. Can this be replaced please as its under 12 months old.

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‎11-16-2020 18:47

‎11-16-2020 18:47

Welcome to the Fitbit Community @Av66.

 

I'm sorry to hear that your Fitbit Charge 3 screen is black. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

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