Charge 3 screen too dark

[Nerissa-24]

I think my granddaughter got ahold of my fitbit.  I can barely see the clock and can not see anything including the settings to try to brighten my screen. Ive looked thru the files & tried everything including resetting and im not having any luck. Any other suggestions?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Nerissa-24, welcome to the Community Forums. I'm sorry to hear that the screen of your Charge 3 has gone too dark, I understand where your concern is coming from. Thanks for already trying to fix the screen, I'll be glad to continue to help you.

Have you checked if by any chance your tracker are set in Sleep Mode? When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time.

If the above doesn't work, please confirm that you've followed these suggestions:

1. Check in the Fitbit app if your Charge 3 is still syncing, if so, try changing the clock face to a different one by following these steps : How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?