Charge 3 screen too dim

[747pilot]

My Charge 3 screen is excessively dim, even with a full charge.  I've tried restarting it with no result. It will occasionally come on bright but after a few seconds it's dim again and I can't get it back. This is indoors and is still difficult to read. Outside with any amount of sunlight, it's impossible to read.

Moderator edit: subject for clarity

[747pilot]

This issue is resolved and closed. They replaced my Charge 3.

[Annie2110]

My Fitbit has become so dim I can barely see it indoors 😩

[Dazeybean]

My charge 3 is extremely dim even indoors as well.  I've changed the settings to the brightest, still dim!  I CAN'T see a thing outside!

[rebekahaak]

I tried this but now my screen went blank and I tried restarting but I have no screen now.

[Willow2019]

My wife bought me a Charge 3 for Christmas and I was delighted. Until I first went to read the time indoors. Had to change the display with the largest font available and still can't read time or HR, steps, etc when outside.

I'm a retired military veteran and my wife and I live on my military pension. While I'm so frustrated with my Charge 3, I simply can not afford to buy another Fitbit/fitness watch like Garman.

I keep reading how so many others with the same problem are provided with a new Charge 3 and then with the new watch the dimness issues have disappeared. Please help me out Fitbit and I'll be a loyal Fitbit customer forever. Thank you.

[DibAgain]

I hear you, Willow2019.  I was able to communicate with a Fitbit representative via a chat function on their website, and that's how we went through the checklist.  They had me try and turn it off and on, adjust this or that setting, but when it was all said and done, they sent me a new device free of charge.

Please don't make the mistake of thinking that posting in this forum is contacting the correct representative.  You'll have to call or go through a channel to actively communicate your issues and be able to receive instruction.  It took me about 15 minutes before the decision to send me a replacement was made.  I hope this helps!

[Willow2019]

Hi,

Thanks so much for taking the time to respond and for sharing your experience. Appreciate it very much.

When things get resolved one way or another I'll update my post.

Again thanks for your help.

Regards,

Randy

[Willow2019]

Hi,

Thanks so much for taking the time to respond and for sharing your experience. Appreciate it very much.

When things get resolved one way or another I'll update my post.

Again thanks for helping out an old Veteran. 

[rebekahaak]

Called this morning as well, couldn’t fix it but they are sending me a new one no charge 

[Willow2019]

That's Great! Where did you find the correct phone number?

[rebekahaak]

I did the online chat option not the phone call, I was too upset to call

[Willow2019]

Thanx so much. 

[kbfalk]

Was this issue ever resolved? It’s been 6 weeks now and I’m still having the same problem. 

[Willow2019]

Hi Jogger,

The issue is in the process of being resolved. As per instructions given by a Moderator regarding this issue, I conducted a long start - to no avail. When I told the first guy to respond to my post (I sent it directly to the support team), he had me go to settings, brightness and there was nothing to do as I've already changed the settings for brightness and again it didn't do anything to improve the brightness. When I told this guy that one of the Moderators said there was no fix forthcoming to correct the dimness issue and that there were a ton of customers who were getting their Charge 3 replaced at no cost, he wanted me to capture a picture of these discussions. In the process of doing that our discussion was timed out.
I then resent my comments re my dim screen, and the second guy listened to the same story and checked my warranty, which still covers the watch. At that point he said he would be sending me a replacement form because of my warranty. I added a few bits of information on the rescue net for and will be receiving my watch in 7 days.

Hope this helps you.

Regards,

Randy

[Dazeybean]

Thank you!!  I will call Fitbit for a replacement!!!  I appreciate your helpSent from my Verizon, Samsung Galaxy smartphone

[Willow2019]

You are very welcome. Let me know how things turn out.

Regards,

Randy

[747pilot]

 Yes, I finally talked to customer service and they sent me a new Charge 3.  The new one works as advertised.

[Willow2019]

Hi,

i wanted to give you an update re: Charge 3 too dim to read. I did what you suggested and I now have a new Charge 3 coming my way at no cost. My warranty is still in effect.

Again, thank you for your information and for steering me in the right direction.

Much Appreciated. 

[Gentlereiner]

Curious how you're all getting Fitbit to replace the device. I've been on the support phone line with them twice, have gone through the long restart 4 times, and was told this was a software issue and to wait for the next firmware update. Mine is only 4 months into warranty, and I'm unable to use it except in a dark closet or in the dead of night. Like many others, I'm about to trash this one and go with someone else's tracker.

[Willow2019]

Hi,

 I've found that a number of unhappy customers are going on the community chat option. I was advised to use chat and sent a message directly to their support people. Received a response from them in quick fashion. I told the First guy that I had done the long restart - to no avail. He told me to go to settings - brightness ; which was useless, but you have to humour them. When I told him one of their moderators said there would be no fix to dimmeness problem. And that there was were a ton of people getting a replacement watch he wanted me to send him a screen shot of that. Got disconnected so sent another request to Support. Retold my story and the guy said he would check into my account. Less than a minute later, he said my Fitbit was still under warranty and that he was  sending me a form to complete and that I would be receiving a replacement in 7-14 days (I live in Alberta Canada). Hope this helps you.