03-26-2019
12:23
- last edited on
03-27-2019
06:16
by
AlejandraFitbit
03-26-2019
12:23
- last edited on
03-27-2019
06:16
by
AlejandraFitbit
My Charge 3 screen is excessively dim, even with a full charge. I've tried restarting it with no result. It will occasionally come on bright but after a few seconds it's dim again and I can't get it back. This is indoors and is still difficult to read. Outside with any amount of sunlight, it's impossible to read.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
08-15-2019 08:30
08-15-2019 08:30
08-15-2019 11:49
08-15-2019 11:49
My Fitbit has become so dim I can barely see it indoors 😩
08-27-2019 13:47
08-27-2019 13:47
My charge 3 is extremely dim even indoors as well. I've changed the settings to the brightest, still dim! I CAN'T see a thing outside!
08-30-2019 08:30
08-30-2019 08:30
I tried this but now my screen went blank and I tried restarting but I have no screen now.
08-30-2019 09:52
08-30-2019 09:52
My wife bought me a Charge 3 for Christmas and I was delighted. Until I first went to read the time indoors. Had to change the display with the largest font available and still can't read time or HR, steps, etc when outside.
I'm a retired military veteran and my wife and I live on my military pension. While I'm so frustrated with my Charge 3, I simply can not afford to buy another Fitbit/fitness watch like Garman.
I keep reading how so many others with the same problem are provided with a new Charge 3 and then with the new watch the dimness issues have disappeared. Please help me out Fitbit and I'll be a loyal Fitbit customer forever. Thank you.
08-30-2019 11:57
08-30-2019 11:57
I hear you, Willow2019. I was able to communicate with a Fitbit representative via a chat function on their website, and that's how we went through the checklist. They had me try and turn it off and on, adjust this or that setting, but when it was all said and done, they sent me a new device free of charge.
Please don't make the mistake of thinking that posting in this forum is contacting the correct representative. You'll have to call or go through a channel to actively communicate your issues and be able to receive instruction. It took me about 15 minutes before the decision to send me a replacement was made. I hope this helps!
08-30-2019 12:02
08-30-2019 12:02
08-30-2019 12:04
08-30-2019 12:04
Hi,
Thanks so much for taking the time to respond and for sharing your experience. Appreciate it very much.
When things get resolved one way or another I'll update my post.
Again thanks for helping out an old Veteran.
08-30-2019 12:06
08-30-2019 12:06
Called this morning as well, couldn’t fix it but they are sending me a new one no charge
08-30-2019 12:21
08-30-2019 12:21
That's Great! Where did you find the correct phone number?
08-30-2019 12:28
08-30-2019 12:28
I did the online chat option not the phone call, I was too upset to call
08-30-2019 12:47
08-30-2019 12:47
Thanx so much.
08-31-2019 08:56
08-31-2019 08:56
Was this issue ever resolved? It’s been 6 weeks now and I’m still having the same problem.
08-31-2019 10:44
08-31-2019 10:44
08-31-2019 12:52
08-31-2019 12:52
08-31-2019 13:18
08-31-2019 13:18
08-31-2019 18:00
08-31-2019 18:00
Yes, I finally talked to customer service and they sent me a new Charge 3. The new one works as advertised.
09-01-2019 11:01
09-01-2019 11:01
Hi,
i wanted to give you an update re: Charge 3 too dim to read. I did what you suggested and I now have a new Charge 3 coming my way at no cost. My warranty is still in effect.
Again, thank you for your information and for steering me in the right direction.
Much Appreciated.
09-02-2019 10:40
09-02-2019 10:40
Curious how you're all getting Fitbit to replace the device. I've been on the support phone line with them twice, have gone through the long restart 4 times, and was told this was a software issue and to wait for the next firmware update. Mine is only 4 months into warranty, and I'm unable to use it except in a dark closet or in the dead of night. Like many others, I'm about to trash this one and go with someone else's tracker.
09-02-2019 11:26
09-02-2019 11:26
Hi,
I've found that a number of unhappy customers are going on the community chat option. I was advised to use chat and sent a message directly to their support people. Received a response from them in quick fashion. I told the First guy that I had done the long restart - to no avail. He told me to go to settings - brightness ; which was useless, but you have to humour them. When I told him one of their moderators said there would be no fix to dimmeness problem. And that there was were a ton of people getting a replacement watch he wanted me to send him a screen shot of that. Got disconnected so sent another request to Support. Retold my story and the guy said he would check into my account. Less than a minute later, he said my Fitbit was still under warranty and that he was sending me a form to complete and that I would be receiving a replacement in 7-14 days (I live in Alberta Canada). Hope this helps you.