Charge 3 screen too dim

[747pilot]

My Charge 3 screen is excessively dim, even with a full charge.  I've tried restarting it with no result. It will occasionally come on bright but after a few seconds it's dim again and I can't get it back. This is indoors and is still difficult to read. Outside with any amount of sunlight, it's impossible to read.

Moderator edit: subject for clarity

[Mariese3]

My screen has a mind of its own. I will be switching products. Not a fitbit brand.

Mariese. Sent from my iPad

[Debekka]

Thank you.  It worked. Happy New Year. 

[PGribble]

Thank you, I wish you the same!

Sent from my iPhone

[DEWBUG111]

I have the same issues as everyone else with the dim display. I have tried everything listed to try to solve this issue with the charge 3. At this point I will not  be purchasing another Fitbit product after this being my second one. the charge 2 was my first with a charging issue.  I want to thank Fitbit for the great firmware update. 

[jennyFTB249]

I'm reaching the end of my rope at this point!  i started this string a long time ago and you wouldn't believe how many people respond each week, (i get email notifications every time) 485 replies to date yet fitbit has not fixed this problem!!!!!!

Moderator Edit: All-caps

[PGribble]

On your watch, go to settings, swipe through until you get to brightness. You can choose your setting for the screen.


Sent from my iPhone

[jennyFTB249]

I’ve done that and it’s still too dim on auto

Greetings from Jenny's iPhone
Peace...

[Mariese3]

The first few time I did this it works for a while then goes dim again. Such a pain. Fitbit needs to fix this. This product is not worth the money.

Mariese. Sent from my iPad

[HRHDiane]

My Charge 3 is so dim now that I can't even see it indoors.  Therefore, I cannot get to the brightness option in Settings.

I'm afraid I will have to just get another tracker because the brightness was always bad, but this new turn of events is ludicrous.

[ducker]

Add yet another Charge 3 with a display that is so dim, that unless I cup my hand around in, while indoors I can't see anything.

This is after I started seeing blank horizontal lines going across the face, and I wouldn't let my fitbit get ANYWHERE near water. (even though it's suppose to be ok in light water)

I happen to then go look at the Charge 4, and it looks like that has a whole host of issues too... From not charging to not tracking sleep patterns.

Fitbit really needs to step up their Quality Control. 

Essentially if you're in warranty; you'll be ok.  if you're not you're out of luck and will need to shell out another $100+ for a new device 😞

Last time I checked watches aren't disposable.  and fitness trackers such as these I would place in a similar category.

So sad the direction fitbit has been going lately 😞

[PGribble]

You can change the screen by going to settings and swipe to the brightness control. It worked for me.

--------------------------

Have you tried going into settings and swiping until you find the bright and dim choice. I changed mine, and have had no more problems.

[etlyon]

This site isn't the easiest to navigate, but if you peruse the nearly 400 comments about this problem, you'll see the majority of owners tried to adjust settings a long time a go. It may work for a time. Eventually for the majority, the entire Fitbit is so dim, it's entirely unusable, much less setting-accessible. That may or may not happen to yours. Hope not! 

[PGribble]

It worked for mine. Still holds.

Sent from my iPhone

[Pbaillie]

I have this issue and can't see to know what setting it is on

[ducker]

Yeah really not much you can do.... if its so dim, most likely its set to  auto or bright and really...even changing it won't make much of a difference 😞

As said above.. it might make a different for a short time and then eventually it will get like this. It tracks fine, just useless to actually look at to see how many steps I've taken, or what time it is.

If to look really closely at the one with the light on you can BARELY make out part of the display from the shadow of my phone taking the picture.

Here's what mine looks like now.

fitbit in dark roomfitbit with light on

[PaulaM55]

I won't matter what setting it is on. You can try going into a room with
no windows in total darkness and see if you can read anything on the
screen. Good Luck. I've had two Charge 3's go totally black on me with no
relief from Fitbit.

[ducker]

why do you keep going back Paula?  did something else fail on the first or second?  Did it ever stop properly tracking anything?

[DEWBUG111]

I have already replaced it with just a common fitness watch . Am done paying high prices with cheap results. Maybe if I pay cheap I will get good results. Lol. Thanks for the replay

Sent from my iPhone

[PaulaM55]

I bought a second Charge 3 after the first one failed. I had not found
this site yet and didn't know it was a major problem. After the second
Charge 3 did the exact same thing I bought a different brand watch and
won't return to a Fitbit.

[Mariese3]

Sometimes this happens to me also. This is when I have to put it on the charger to kinda wake it up. Such a hassle .

Mariese. Sent from my iPad