Charge 3 screen too dim

[jenjones805]

When I'm outside the text is very dim and I can't see it. I've set the Brightness to AUTO; is there something else I need to do? Or is it getting old? Battery is fully charged. Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @jenjones805, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to adjust the brightness settings on your Charge 3 to improve the visibility of it.

Since you haven't done so yet, I'd recommend restarting your Charge 3 by following the steps provided here: How do I restart my Fitbit device? 

In regards to your inquiry, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

[jenjones805]

I did reboot . My device is almost 2 years old so I’m out of warranty unfortunately. It’s a bummer because I wear it 24/7.

Jen

[MarreFitbit]

Hi there @jenjones805, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options even if you're out of the one year warranty. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[jenjones805]

Thank you
Jen

[jenjones805]

Hi sorry, I just sent a private message but just figured out how to reply here in the community. 

The reset worked for one day then resorted to the dimness that prompted me to reach out. Is there anything else I can do? The charge 3 is almost 2 years old. 

Thanks,

Jen Jones

[MarreFitbit]

Hi there @jenjones805, thanks for getting back and for the update. Since we've exhausted all troubleshooting steps, I created I support case on your behalf so our Support Team can review your options. I see that you're still talking with them about this regards, please stay tuned to your inbox for further updates.