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Charge 3 screen too dim

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‎01-31-2021 10:36 - last edited on ‎02-01-2021 02:42 by Fitbit Moderator

‎01-31-2021 10:36 - last edited on ‎02-01-2021 02:42 by Fitbit Moderator

My charge 3 screen started dimming this week. Now the screen is black. I tried turning it off then on. And using the charging cable. It won't charge and I feel the vibration. It's still taking note of steps and sleep and heartbeat etc. What else can I do? 

 

Moderator Edit: Clarified subject

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‎01-31-2021 23:59

‎01-31-2021 23:59

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

 

The restart is suggested in the hope that it's just a software glitch but if that's not working it's likely to be a hardware failure. Customer Support can check your warranty status and advise on your options.

 

 

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‎01-31-2021 23:59

‎01-31-2021 23:59

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

 

The restart is suggested in the hope that it's just a software glitch but if that's not working it's likely to be a hardware failure. Customer Support can check your warranty status and advise on your options.

 

 

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0 Votes