Charge 3 screen too dim

[Walkabout2]

For some time now my charge 3 screen is too dim. I have reset it. I have changed the brightness but I can only see it if I go in to a dark room and even then it’s not very bright. 
I am aware that several other people have the same issue but nothing is done to fix it, 

[AndreaFitbit]

Welcome to the Fitbit Community, @Walkabout2. I'm sorry to hear your Charge 3 screen is too dim and thank you for letting us know that you have reset it and changed the brightness. 

 I understand how frustrating this could be and recommend trying the long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

See you around. 

[Jacksy53]

My Charge 3 screen is now black I have  tried the reset as described by support and nothing.  I have to go to the app to see what I have done or get my results.  Nothing can be read no vibration does this mean a new charge needs to be purchased.  

[Walkabout2]

I get a vibration on mine but can’t read it as it’s far too dim. If I hide myself in a dark room I can just about read the time.  Useless watch and so disappointed. 

[AndreaFitbit]

Welcome, @Jacksy53 and thanks for getting back to us @Walkabout2. Thank you for following advised troubleshooting steps.

I understand how frustrating this could be and recommend trying to change your tracker´s clock face. Follow the instructions of: How do I change the clock face on my Fitbit device?

Catch you later. 

[Walkabout2]

Yes, I had already tried that and  no change. 
Very disappointed. Didn’t expect for my watch to give up so quickly. 

[Julia_G]

Hi, @Walkabout2 have you check the settings app to see if it has accidentally gone into dim mode?  On your Charge 3 find the settings app and then click on brightness (you will probably have to do this in a dark room!) Check to see if it is on dim (sounds likely) .  Tap to set the brightness level.

I hope this helps!

[Walkabout2]

Yes. That was the first thing I did. I have tried everything. Seems as through there are lots of people with the same problem that can’t be rectified. Clearly a fault where there is no fix. 
Time to move on and find another watch which sadly won’t be Fitbit. I really can’t recommend this watch to anyone. Very Very disappointed. 

[Jacksy53]

Hi AndreaFitbit  

Tried that didn't work, so tried again still didn't work

[willjoe]

Just go to settings/brightness and select brightness you want Dim/Normal/Auto. It defaults to dim.

Regards,

Will