Charge 3 screen too dim

[Niki53]

Hi, I charged my fitbit ready to use as haven't used it for ages, I went to settings to brighten the screen and must of put on dim and now can't see it at all, even in the dark.....does anyone know how else to brighten the screen or how to reset.....tia 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Niki53. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3. 

Please restart your Charge 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please check if the sleep mode on your Charge 3 is enabled. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time.

[PerryV]

I followed Google instructions to resolve this issue for myself. You must go to settings and choose normal to restore visibility on screen.

[J-L-BL]

Same thing happened to me on my Charge 4.  I scrolled on my watch and somehow my watch was put into sleep mode and I had to pick on it to get it to wake up.  Suddenly, it brightened up on the watch face.  I was relieved because I didn't want to have to buy a new watch right now.