Charge 3 screen unreadable

[Sheei]

I can’t read anything on my charge 3 watch face.   I’ve tried rebooting/resetting etc and nothing works.  My settings are on the brightest selection. The watch is 2.5 years old.  It works and charges fine, but unless I am in complete darkness the screen is unreadable.  

I am very disappointed.  The watch is basically useless.    I have to go in a closet to start tracking a workout, and can’t see my progress until I’m done.  I also can’t tell time, which I like to do with a watch. 

Can this be fixed?   If I need a new watch it won’t be a Fitbit.  I don’t think 2.5 years is old enough for the watch to lose all functionality.  

[AndreaFitbit]

Welcome to the Fitbit Community, @Sheei. I'm sorry to hear that you can't read anything on your Charge 3 and thank you for letting us know that you've tried rebooting your tracker.

Please confirm that you have tried changing your Charge 3 clock face and  the long restart. After trying the restart. 

Keep on visiting the forums. 

[Kezza46]

I've had two of these, one replaced foc. The screen has failed again. From what I have read they have a lifespan of around 2 years. They are expensive, so I won't be getting another one.

[Ladyh25]

Yours and hundreds of others have the same problem. We’re all battling with the unreadable screen that ultimately the company just ignore. Don’t worry someone from the company will offer you a whopping ( not ) discount  on another Fitbit. How does that solve the problem. Take ownership Fitbit 

[Frew58]

I’m having the same problem. Spent hours trying to research how to solve it. No luck at all. Will not restart or reboot. I have also lost all connection via Bluetooth and have no heart rate or sleep patterns showing on the app now. 
Fitbit need to sort this short shelf life out. It’s 2 yrs old ! Not happy at all. 

[Kezza46]

When you look at the device, minus the straps, it is small and cheap. Costs
very little to make, probably in China methinks.
The mark up must be huge. For the money, I would expect a far more robust
device.

[Sheei]

Yes, I have tried changing the watch face, restarting and the long restart.  There is no change in my watch.   It seems like I am not the only person who has experienced this problem, and it seems Fitbit has not addressed the problem to anyones satisfaction.    That’s even more disappointing.   What other solutions are available? 

[AndreaFitbit]

Hello everybody!

Thanks for reaching out regarding this situation with the Charge 3. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies. Please direct to customer support. Have a nice day.

Regards!