Charge 3 screen very dim

[Daisypinwheel]

Hello,

I've been reading other's complaints about the Charge 3 screen being too dim and mine is too. I can't read it outdoors at all and can barely and sometimes not read it indoors either. This is very frustrating and feels like a useless tracker at this point. I've tried resetting, long reset, rebooting, etc. with no change. It seems like the dim screen is only getting dimmer. Is there any fix to this issue? Thank you.

[MarreFitbit]

Hi there @Daisypinwheel, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has gone too dim, I understand why you're feeling frustrated. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[katband]

I am having the same issue: my display is getting more and more faint/dim. I can't read it, especially the messages. What is going on? My spouse just got a Charge 4 and it's much much brighter. Help!

[Joan3]

Mine was like that when I received it. I found a setting to increase the brightness. I don't remember where it was, but I bet you can find it in Settings. Probably they ship it at minimum brightness because that extends battery life. (Now that mine is on normal brightness, I have no problem at all indoors, but I still can see it outdoors only if I'm in shade. I don't want to put mine at max brightness because of the impact on battery life.)