Charge 3 screen washed out

[TorontoPaul]

My charge 3 screen is washed out, and by that I mean the whole screen is bright. The light intensity is in vertical bands depending on what the display is. Other than that, it’s working perfectly. 

I’ve  restarted a number of times and changed clock faces, but the problem is consistent.  

The Fitbit has never been exposed to water. Please advise. Thanks

[MarreFitbit · Accepted solution]

Welcome to the Community Forums @TorontoPaul! Thanks for already restarting your Charge 3 and for changing the clock face in order to solve the issue with the screen. Nice way to go!

Since the steps you tried didn't work, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Let me know if there's anything else I may do to assist you with. 

[Ashleyns31]

The same thing just started happening to my charge 3... Really bright in the middle then fades out to the black along the edge... Can barely see anything in middle of the screen... I have reset it and played around with settings... Nothing's working... Please help

[Graycie]

I am having same problem with no success after troubleshooting. HELP!

[Bonniemacv]

Same thing happened to mine. I’ve restarted it to no avail. It’s also starting to lose its charge very quickly now. I just got it for Xmas, seems pretty early for it to be losing battery so quickly. 

[Graycie]

My charge isn’t long either. Have you heard from Fitbit yet?

Sent from my iPhone

[Bonniemacv]

I haven’t 😞

Bonnie

[Emilyrlambert]

Same thing has just started with mine too. 

Fitbit - how do we resolve this issue?

[Kello68]

I've tried the same steps as @TorontoPaul  as well as doing a long restart.  Nothing helps,  my screen stays washed out

[Discalceate]

Is there a solution to this problem? 

Just happened to me after recharging (no problem beforehand)

Why not just post any solution here?

Still, within warranty so back to Argos tomorrow!

[FLGary]

This just started happening to me after I re-enabled the 'screen wake' and 'notifications' settings after a firmware update that happened in the last few weeks and disabled those.  I tried to disable them again but the screen is still 'washed out'.  I see this has been a known issue for about 6 months so wondering if there's a fix coming out soon?

[FLGary]

Also, I tried to fully charge, reset, and restart the device after this started happening but nothing has restored it yet.

[DaleenRabe]

Hi @MarreFitbit, unfortunately the same thing happened to me. Is there any next steps that I can take? 

[ScottCie]

so, What’s the answer?  
Same thing happening to my Charge 3.  Tried everything.