Charge 3 screen went blank

[Pappa44]

Have tried short and long restarts but I cannot get the screen to turn on.  Device appears to be syncing and charging but the screen is dark.  I should be within the warranty period.  Do I need a replacement?  If so, how do I go about getting one?  Thanks.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi @Pappa44, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has gone blank. Thanks for taking the time to do a restart and  a long restart on your tracker prior to contacting us.

I've seen you contacted our Support Team after posting here and that they have helped you with your Charge 3. 😉

Let me know if you need anything else. Have a nice day and stay safe! 

[Pappa44]

Thank you for the message.  Yes, the Live Chat support team was able to work with me to send a replacement since resets and changing the clock face did not work.

[MarreFitbit]

Wonderful news @Pappa44! I'm glad to hear they sent you a new Charge 3. 😊 Remember that you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.