Charge 3 screen won't respond

[Tmingkang]

My charge 3 is not showing anything on the screen but it is still vibrating upon pressing the button at the side. I tried the troubleshooting method of restarting and changing clock faces however to no avail. Please advise on what to do.

Moderator edit: updated subject for clarity

[SkullBurner]

I would attempt restarting a couple of times, or contact Customer Support if that doesn't work.

[MarreFitbit · Accepted solution]

Hi there @Tmingkang, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen and for taking the time to troubleshoot it prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your help and recommendation @SkullBurner.

Let me know if there's anything else I may do to help you in the meantime. 

[GHarby]

I am having the same issue with my Charge 3. I get no battery symbol when attaching to charger. I get the happy face after holding down button for about 10 seconds while on the charger - then nothing after - whether on or off the charger. Get a vibration when depressing button again - but no display and no green lights flickering on back side. Have got thru reset steps perhaps a dozen times over last couple of weeks.

Have had it since March 2019 - first time this has happened. Any help would be appreciated!

[MarreFitbit]

Hi there @GHarby, welcome to the Community Forums. Thanks for stopping by and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.