Charge 3 screen won't respond

[MelanieFenton]

my charge 3 recently developed 2 white lines across the display.  After a couple of weeks of the lines appearing it then displayed an exclamation mark and shut down.  I have tried charging but it will not charge.  I bought it in August 2019 so it is out of warranty, however I would not expect it to be broken after only 15 Months.  

regards

Melanie

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MelanieFenton, welcome to the Community Forums. We're sorry to hear that your Charge 3's screen won't response, thanks for trying to charge your tracker. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

With that being said, I'd recommend restarting your Charge 3 by following these steps: How do I restart my Fitbit device?

If the restart doesn't work and you don't feel any sort of vibration while doing so, please try the troubleshooting steps recommended in this help article: Why isn't my Fitbit device's battery charging? 

Let me know how it goes. 

[MelanieFenton]

I have tried all of the above with no luck.  Reading other problems on here it seems like this is a common one.  

[Winterstoat]

I have had similar issues over the last week and this morning the device (at 45% battery) has gone into meltdown and the screen is unreadable 😞 I have tried to reset a few times but no luck. 

[MarreFitbit]

Hi there @MelanieFenton and @Winterstoat, thanks for the update. I appreciate you had followed the tips and recommendations provided above, I understand how you must be feeling at this point.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.