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Charge 3 screen has horizontal lines

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‎11-09-2020 11:55 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-09-2020 11:55 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Hello, My charge 3 which is less than 1 year old has too many horizontal lines across the screen affecting display. I have tried the fixes which are mentioned in other answers and they don't seem to help. Can someone help? Thank you!

 

Moderator Edit: Clarified subject

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‎11-09-2020 13:44 - edited ‎09-19-2023 05:33

‎11-09-2020 13:44 - edited ‎09-19-2023 05:33

Hi there @Madhuri17, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has developed horizontal lines, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to solve the issue prior to posting here. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

Maria | Community Moderator, Fitbit


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