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Charge 3 screen won't turn on

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‎09-23-2020 03:55 - last edited on ‎09-24-2020 07:07 by Fitbit Moderator

‎09-23-2020 03:55 - last edited on ‎09-24-2020 07:07 by Fitbit Moderator

The screen on my charge 3 is blank. It still seemed to be synching.

I connected to the charger and held the button down. I felt the pulses but no smiley face.

Now the pebble won't connect to the app.

 

 

Moderator edit: updated subject for clarity

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‎09-24-2020 07:07

‎09-24-2020 07:07

H @samdavies1953, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Charge 3 won't turn on. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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