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Charge 3 setup issues

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‎05-22-2020 17:57 - last edited on ‎10-14-2020 07:36 by Moderator Alum

‎05-22-2020 17:57 - last edited on ‎10-14-2020 07:36 by Moderator Alum

I participated in the beta program (project goat) after the last week I left a bug report. I followed the bug report instructions to unpair and re-pair and i'm stuck with a bricked device.

 

I've tried restarting bluetooth, resetting the tracker, restarting the phone, reinstalling the app but, to no luck.

 

 

Moderator Edit: Clarified subject

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‎10-14-2020 07:40 - last edited on ‎11-06-2025 08:52 by Fitbit Moderator

‎10-14-2020 07:40 - last edited on ‎11-06-2025 08:52 by Fitbit Moderator

It's great to see you here, @Occlumency.

I appreciate all the efforts in trying to fix this pairing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎10-14-2020 07:40 - last edited on ‎11-06-2025 08:52 by Fitbit Moderator

‎10-14-2020 07:40 - last edited on ‎11-06-2025 08:52 by Fitbit Moderator

It's great to see you here, @Occlumency.

I appreciate all the efforts in trying to fix this pairing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes