Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 setup issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

I've been using a Charge 3 for about a year now. Recently I wanted to change a face on the tracker. For some reason it didn't take and I was left trying to unpair the device from my Galaxy S7.

 

I now run into a problem where my app will detect the pebble. Send me a pin number. But the app doesn't change screens to allow me to input it. From there the pebble buzzes twice and the pin changes to a circle with x inside. The app then displays a not working message.

 

I've tried rebooting the pebble, factory resetting, force stopping the app and restarting and rebooting my S7. I'm at a loss at this point at what I may not be doing right.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

A warm welcome to the Community, @FlaggerDave.

 

Thanks for troubleshooting this setup issue. I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes