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Charge 3 setup issues

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‎01-16-2020 14:50 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-16-2020 14:50 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

The first update was unsuccessful, it remained blocked with a white line on it, doing nothing. Couldn't reconnect with phone; i deleted the connection and tried to set a new one, nothing. deleted the app, reinstalled, still not connecting.

 

no restart methods work. there is no vibration while charging, no battery image, never saw it, not even in the beginning, the button doesn't work, it only shows that white line blocked at some point. what can i do?

 

 

Moderator edit: subject for clarity

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‎01-17-2020 09:28

‎01-17-2020 09:28

It's great to see you around, @Estera.

 

Thanks for troubleshooting this setup issue. If you are having problems pairing your Charge 3, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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