Exercises aren't syncing correctly

[Saggy]

Why has my Fitbit 3 not tracked yesterday as an exercise day (it has done for every other day I’ve worn it). It has shown today’s and is showing steps etc so don’t thing it needs restarting. Assume I’ve lost that data now anyway?

Moderator edit: updated subject for clarity

[Saggy]

Yes it seems there are many problems with it. Since I’ve worn it from Christmas I’ve had a few sync problems with both my iPad and iPhone App which have been easily corrected so far but this is the first time it’s not registered a particular activity. I assume you aren’t a fan! I’ve been loving it but if these problems are common I think I should send it back as it’s obviously not fit for purpose!

Sent from my iPad

[LizzyFitbit]

Hi @Saggy. Welcome to the forums.

Thanks for sharing detailed information about your Charge 3's behavior. It sounds odd that it didn't track your activity for that day and let's work on this together. To further investigate, please provide me with the following:

1. May I know the name of the exercise that wasn't tracked?
2. Did you use the exercise app from your Charge 3 to track your exercise? Or did you use the SmartTrack function?
3. Was your tracker able to sync your basic stats (steps, calories, distance, floors, heart rate, etc) for that day? These details will help me to further investigate.

While there isn't an option to retrieve your past exercises, I'd suggest to manually log your exercise in the Fitbit app so you can get credit for your efforts.

Keep me posted.

[Marilync123]

I recently got phone.  Everything tracked until yesterday when I walked outside.  Those exercise steps still reading zero on the Fitbit app

[Saggy]

My phone and iPad apps both registered the steps but not the exercise on one day. Sometimes either of those apps fail to sync entirely saying ‘device not found’ so I have to log out and log back in to the apps with the Fitbit on charge for it to start syncing again (and sometimes restart the Fitbit) but that did not correct the exercise.

Sent from my iPad

[Saggy]

Oddly, I have just noticed the App on my iPad has updated the exercise for that day! Weird.

Sent from my iPad

[LizzyFitbit]

Hi @Marilync123, welcome on board! @Saggy. It's good to see you here. I'm sorry for the delayed response.

@Marilync123, thanks for joining this thread and sharing that you've had similar issues with your exercises. Just to confirm, did this happen when using the exercise app on your tracker, or did it happen after using SmartTrack? Also, did you have issues to sync the rest of your details. If you've not done so, please verify if the Fitbit app is updated, reboot your phone, restart your watch and try syncing one more time.

@Saggy, thanks for keeping me updated and for your efforts on this matter. I'm glad that your details are appearing in the Fitbit app correctly and hope you can reach many goals!

See you around.

[Marilync123]

Thank you for your suggestions, I will give it a try... I'm not sure if or how I tracked the day's exercise initially.... replying late to ur suggestions b/c had to stop wearing it for a few days to try to figure out a way to circumvent skin reaction to the device (unfortunately).  Hopefully lining the inside of the band with scotch tape will help....Marilyn

Sent from Yahoo Mail on Android

[SunsetRunner]

May I also jump in here?

My issues as first reported on 13 Jan:

My Charge 3 (bought in Aug 2019) has been acting up since Friday: doesn't want to sync or pair, and it keeps losing time.

I've followed all the Help topics - to no avail ...

I've restarted and rebooted the Fitbit multiple times.

I've uninstalled the app on my phone and reinstalled - at least 3 times.

I've switched off Bluetooth and back on multiple times.

I've restarted my phone (Samsung S9) several times.
At the moment it is about 20 minutes behind, but at the worst it was an hour an a half behind over the weekend.
It does, however, sync at some stage, but I don't know when and how as it is not paired to my phone. 

Also, sometimes the correct time shows, but there is no guarantee for how long.
In an effort to correct it I unpaired the Charge 3 from my phone on Friday. I've been trying to re-pair numerous times over the weekend, but it just doesn't want to connect. It keeps saying to check the device's settings. Any advice you can give me?

And until today I have not received an answer that is able to re-pair my Fitbit to the app.

My message of this morning on Twitter messages:

Any news yet? It has now been two weeks since I first started having problems. I can't wear my Charge 3 as it is more than a day behind on time at the moment. I try on a regular basis to re-pair it on 2 different devices, and it does not work.

[LizzyFitbit]

Hi @Marilync123 and @SunsetRunner. It's great to see you here again and I'm sorry for my delayed response.

@Marilync123, you're welcome and thanks for sharing more details about this situation. Since you mentioned to have a reaction while wearing your Charge 3, does that happen regularly? Aside of the suggestions to get your exercises syncing correctly, let me recommend our Wear and Care tips. Don't hesitate to reply back if you continue having issues with your exercises or your tracker.

@SunsetRunner, I appreciate your efforts while troubleshooting your Charge 3. I'm sorry that you're having this experience a and let me help you with this matter. I've confirmed that your Samsung Galaxy S9 is compatible with the Fitbit app and since you've completed most of our suggested steps, please give one last try to the following:

1. If you had another Fitbit linked in your Fitbit account, please remove it as described here.
2. Unpair your Charge 3 and any other device from the Bluetooth settings.
3. Turn off any other Bluetooth connection that is nearby.
4. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
5. Go back one screen, tap on force stop and reboot your phone.
6. Open the Fitbit app, tap on your profile picture > Set Up a Device.
7. Choose your Charge 3 and follow the onscreen instructions.

Let me know how it goes.

[SunsetRunner]

Morning LizzyFitbit

Thanks for your reply.
I've now done what you suggested (unpaired my previous Flex 2), and once
again the app says that it has found the tracker, then keeps on searching,
and then gives me a screen with the heading "Not working?" listing three
suggestions: tracker charged (yes, it is plugged in), move other trackers
away (non nearby), and turning Bluetooth off and on (multiple times).

So unfortunately it hasn't worked.
I now have no trackers linked on my account, nothing wants to pair or
connect via Bluetooth.

M2805

[LizzyFitbit]

Hi @SunsetRunner. It's great to see you here again and I'm sorry for the delayed response.

Thanks for taking the time to try the troubleshooting posted above, and I'm sorry that your Charge 3 is still unable to pair back to your Fitbit account. Although your phone is a compatible device, if possible could you please try setting up and syncing your Charge 3 with a Windows 10 computer with built Bluetooth to see how the process goes? Once it's connected, you can go back to your phone and sync with it. For more instructions, check this help article.

Please keep me posted.

[SunsetRunner]

I've tried that as well quite a number of times with no success.

I've had a reply from Fitbi't FB page and subsequent e-mails have let me know I am getting a replacement tracker.

[LizzyFitbit]

Hi @SunsetRunner. It's great to see you here again!

I'm glad that you're about to receive a replacement Charge 3 and appreciate your efforts while working with our Support team. Once you receive it, take a look to this help article so you can set it up in your existing account.

In case you have time, I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

See you around! 😊