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Charge 3 screen stuck

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‎01-16-2020 09:04 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

‎01-16-2020 09:04 - last edited on ‎09-24-2020 17:47 by Fitbit Moderator

Please help! My charge 3 is stuck on the time. When I squeeze the side or try to flick to the other functions it wont go as its stuck on the time. 

Can i reboot it or sort it out on the App?? Thanks! 

 

 

Moderator edit: updated subject for clarity

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‎01-17-2020 05:38 - edited ‎05-23-2025 06:10

‎01-17-2020 05:38 - edited ‎05-23-2025 06:10

Hello there @Lisa100, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior. 

Please restart your tracker by following the steps in the article: How do I restart my Fitbit device?

If the restart does not work, please check in your Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


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