Charge 3 setup issues

[stuffed2]

Charge 3 wouldn't pair to my phone, and has stuck on the time face, (after 6 weeks) when i went to reset it, the pin code would not work, stating it was the wrong number (it's not).

Now i'm trying to locate the pin code but the settings the forum tells me to go to aren't there. How do I find the Pin code? Thanks for the help.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @stuffed2.

Thanks for troubleshooting this setup issue. If you are having problems adding your Charge 3, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there. Your Charge 3 will display the code to setup.

Let me know if you need anything else. 🙂

[stuffed2]

Thanks for you support

I found that i had to power down the Charge 3 wait a minuet, also clear the app of all connections, and start to load it again, I now know that you also get a different pin every time you do this so that explains why the original pin didn't work... 

Hope this helps others 

Stuffed2

[AlejandraFitbit]

Thanks for the update, @stuffed2.

I am glad to hear that your setup issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!