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Charge 3 setup issues

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‎02-08-2020 21:12 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-08-2020 21:12 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

My new Fitbit Charge 3 will not connect to my phone. What can I do? I have disconnected all my other devices from my Bluetooth. I have fully charged the Fitbit and I have turned the Bluetooth off and back on with the Fitbit right next to it. So what’s the deal?

 

 

Moderator edit: subject for clarity

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‎02-08-2020 21:58

‎02-08-2020 21:58

At what step does it fail, any error messages. and may I ask what phone model "my phone" is? 

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‎02-10-2020 07:51

‎02-10-2020 07:51

Welcome to the Community, @Baughc and @Rich_Laue, thanks for the input.

 

I appreciate all the efforts in trying to fix this setup issue. If you are having problems connecting your Charge 3, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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