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Charge 3 setup issues

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‎04-17-2020 10:18 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 10:18 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

When I have downloaded the only app for Fitbit I cannot find my Charge 3 band, so cannot get any changes like clocks, etc.

 

 

Moderator edit: subject for clarity

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‎04-24-2020 09:46 - last edited on ‎10-13-2025 07:50 by Fitbit Moderator

‎04-24-2020 09:46 - last edited on ‎10-13-2025 07:50 by Fitbit Moderator

Welcome to the Community, @shirly101.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

If you are having issues pairing your device, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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