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Charge 3 keeps resetting itself

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‎04-16-2020 10:20 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 10:20 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My charge 3 keeps shutting down and becoming unresponsive so I found out how to reset it, after I reset it about 10 minutes later it shuts off again how do I fix this

 

Moderator edit: updated subject for clarity

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‎04-27-2020 14:35 - edited ‎10-14-2023 06:13

‎04-27-2020 14:35 - edited ‎10-14-2023 06:13

Hello @Epana, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. 

Thanks for reporting about your Charge 3's behavior. I appreciate you've taken the time to restart it prior to contacting us. 

Since the restart didn't work, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon. Let me know if you have any questions present.

Maria | Community Moderator, Fitbit


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