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Charge 3 won't charge

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‎04-17-2020 12:49 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 12:49 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I bought the Fitbit Charge 3 Feb 2020 and now it will not charge. Thought maybe the cord had gone bad so ordered a new one and it does not charge it either. Help. I have cleaned all contacts and everything. 

 

 

Moderator edit: subject for clarity

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‎04-23-2020 10:24

‎04-23-2020 10:24

Welcome to the Community, @SandraPopp.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-23-2020 15:47

In response to AlejandraFitbit

‎04-23-2020 15:47

When the device is charging it says 93% but the battery graphic is not shaded in .  Once unplugged from the charge, the charge only stays for a few hours. 

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