Charge 3 setup issues

[SunsetRunner]

After getting burned on a Blaze two years ago (clever naming, BTW), I decided to give Fitbit another chance and got hoodwinked into buying a Charge 3... I've been trying to set it up for four hours. FOUR HOURS! I can get it to pair with my phone (Pixel 3a XL) but when I try to update the firmware, it says it "can't connect to fitbit.com".

I have uninstalled and reinstalled the app on my phone several times. I've done the 8 second and 15 second restarts. I've unpaired/deleted the Charge 3 in the app so many times I've lost count. I called Support and after 20 minutes he told me they were having problems with their servers and I should try again in a couple hours. Well, it's been a couple hours and it's the same experience.

I dropped Fitbit a couple years ago when my Blaze burned up right after it went out of warranty. I decided to give them another chance. Foolish... don't be like me; don't give them another chance. I wish I had checked the Community before I bought this piece of junk; I would have seen all the problems. I should know better; after two years Fitbit is as bad a company as ever.

Fitbit sends their best equipment to paid reviewers and leaves their crap for people who pay good money for their junk. I won't be fooled again... this is going back in the morning.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @SunsetRunner.

I understand how are you feeling and appreciate all the efforts in trying to fix this setup issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[SunsetRunner]

Alejandra... You do realize, don't you, that my post was months ago? I
gave up on Fitbit forever 24 hours after I posted that and returned that
Fitbit once and for all. I then did some research and ended up buying a
Galaxy Active 2... and I couldn't be happier. It is a far superior
technology and simple setup... we'll see what happens with the battery over
time, but the magnetic charger is far superior engineering than anything I
ever used from Fitbit.

Steve

[AlejandraFitbit]

Thanks for getting back, @SunsetRunner.

I understand how are you feeling and I am sorry to see you go. If in the future there is anything we can help you with, do not hesitate to post it.

Keep the stepping up!