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Charge 3 setup issues

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‎07-15-2020 00:28 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-15-2020 00:28 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

Bought a new Charge 3 and am unable to move beyond setup screen. Connected to the app, and setup twice. App shows the deice is connected etc. but the tracker screen is stuck on setup. done this twice already and am frustrated. Please help or have to return this device tomorrow.

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 11:46 - last edited on ‎05-13-2025 04:27 by Fitbit Moderator

‎08-03-2020 11:46 - last edited on ‎05-13-2025 04:27 by Fitbit Moderator

It's great to welcome you, @AryaT.

I understand how are you feeling and appreciate the efforts in trying to fix this setup issue. If you are seeing the fitbit.com/setup message on your tracker, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-04-2020 14:23

In response to AlejandraFitbit

‎08-04-2020 14:23

Thank you for responding but I was able to find the issue shortly after. But thank you once again for reaching out to me.

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