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Charge 3 setup issues

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‎10-19-2020 19:07 - last edited on ‎10-20-2020 07:10 by Fitbit Moderator

‎10-19-2020 19:07 - last edited on ‎10-20-2020 07:10 by Fitbit Moderator

I am putting the 4 digit pair code in constantly.

Finds the devise but then "there was a problem communicating with your tracker"

I have turned on and off the Bluetooth.

Rebooted the phone.

no change

 

 

Moderator edit: updated subject for clarity

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‎10-20-2020 07:09

‎10-20-2020 07:09

Hi @Lorraine7878, it's great to see you in our Fitbit Community. I'm sorry to hear about the setup issues that your Charge 3 has experienced.

 

I'd like you to restart your Charge 3 as described in this help article. After this, make sure to follow the setup process as described in this help page and see if your tracker pairs properly with your phone.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-22-2020 05:21

In response to JuanJoFitbit

‎10-22-2020 05:21

My Fitbit is still connecting to the app.

Lorraine Husten
Sent from my iPad
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