Charge 3 showing a white box on the screen

[Kkrueger]

My fit bit charge 3 started to have a white square box in the middle of the screen. I followed the steps to do the soft reset and when that didn’t change anything I did the hard restart. No change. I also charged it last night and today the battery icon was flashing. Usually the battery last most of the week. 

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Kkrueger, welcome to the Community Forums. Thank you so much for restarting your Charge 3 to fix the screen and for the details provided about your tracker's battery behavior.

Since the screen is still showing the white box, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your suggestion @SunsetRunner.

Let me know if there's anything else I may do to help you in the meantime. 

[Chavez73]

I am experiencing the white rectangular box in the middle of my Fitbit charge 3. I’ve done all the required steps and still there. Only 2 yrs old. This shouldn’t be happening. Please help.