Charge 3 showing error 001

[Estrellapolaris]

So my dad was complaining that the heart rate monitor wasn’t working and then all of a sudden the Fitbit logo popped up with a 001. This is a Fitbit Charge 3. I tried charging it and the screen does not Change.

Moderator edit: subject for clarity

[Jennjarskey]

Oh sorry. I was just looking for some guidance.  I may do the same as you. 

[LizzyFitbit]

Hi @Dukeman_94 and @Jennjarskey. Welcome on board. @CarmenAshleigh, I'm glad to see you here in the Community. I'm sorry for my delayed response.

@Dukeman_94, thanks for letting me know that your Charge 3 is having the same behavior, as well for the steps that you've tried prior posting. I've shared all your information with our Support Team so they can open a case on your behalf. You'll receive an email with more details, keep an eye on your inbox.

@Jennjarskey, I'm sorry that your Fitbit device's screen isn't working correctly, and thanks for restarting it. Nice way to go! Just to confirm, have you also tried changing the clock face? If so, please give a try to the long restart process which is different from the regular restart. Here are the steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

@CarmenAshleigh, thanks for stopping by and sharing your suggestions. I believe you're still subscribed to this thread and for this reason you're being notified when someone replies back. If you'd no longer like to follow a board, thread, or post, you can delete your subscriptions by following these steps: 

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3. To delete a subscription, check-mark the box next to each respective subscription. Then, click "Email Subscription Options" to the top right, then "Delete Selected Subscriptions."

See you around!

[Dukeman_94]

I was contacted by the support team via email. They suggested I restart it...and if that didn't work, try a long restart. In both cases, I was unsuccessful in getting the device to respond. 

As the screen would not turn off, the battery died relatively quickly.

When the device was fully dead, I plugged it back in and upon booting up, it worked like nothing was ever wrong with it.

[tripofthemonth]

How do you get the 001 error off, I did 5 re-boots and only got the smiley face, no screen back

[PyiHein]

Hi Sis .. I have problem .. 

My fitbit chargers 3 is stopping Smiling Face.. it is didn`t restart..   didn't do anything.. 

[Elaine-1]

I can’t get passed this. I have reset & restarted. I get the happy face then the 001 error, then a white line. My app can’t reload or recognize. 

[PyiHein]

My Fitbit charge 3 is didn't reload... didn't see white line. Only see
smily face.. never screen off.. Sis Thanks For your answers

[tripofthemonth]

They are sending me a new one.

Sent from Mail for Windows 10

[asheorganism]

Hello,

I would also like to be given a case with your support team as I've had this issue and have not been able to resolve it.  Thanks!

[Elaine-1]

Fitbit replaced mine. I tried everything that was recommended & nothing helped.

[ChrisC.]

I'm having the same issues with my Charge 3:  Fitbit symbol + code 001...then sometimes I get the countdown line, then nothing.  Sometimes get a smiley face, then nothing.  Short reboot, long reboot...nothing is working.  Been troubleshooting for days.  Been awaiting chat for 29+ hours now...no response.  Hope I can get someone via Community.

[Papajacks]

I am having the same 001 problem with my charge 3. I have tried the reboot multiple times, to no avail. Any other suggestions?

[Elaine-1]

I got a hold of Fitbit & they replaced mine.

[Papajacks]

Had 001 error on charge 3.

Talked with customer support.  1 month outof warrenty. I have to buy a new one.

[Elaine-1]

Oh darn, too bad. I hope my second one works & it doesn’t happen again.

[ttnaegle]

Hi! I was ultimately turned over to their Technical Support via email. They
ended up sending me a new charge 3. I tried everything. Nothing worked. I
think you should ask for the same...a replacement. Good Luck!!!

[Papajacks]

1 month out of warranty. 

I have to buy a new one.

[Papajacks]

1 month out of warranty. I have to buy a new one.Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Elaine-1]

I did the same. Thanks.

Sent from my iPad

[ttnaegle]

oh noooo! Bummer. Mine was only about a month old when it happened. So
sorry to hear.