Charge 3 showing error 001

[Cdero]

I've read through all of the answers.  None of the reset suggestions work. It doesn't find my fit bit when I try to sync.  I can't change my clock face.  Any suggestions? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cdero.

I am sorry to hear your Charge 3 is showing 001 error and you're unable to sync it or change a clock face. Thanks for trying to resolve this and I am here to help. I would like to confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

You can find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync? To confirm the steps to change a clock face, see How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[Cdero]

Hello, thank you for your response.  No matter how long i hold the button down for that error screen stays there. I've tried it plugged in and not plugged in.  It doesn't seem to respond to anything.

[LiliyaFitbit]

Thank you for your response, @Cdero.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.