Charge 3 showing incorrect time

[mistieg2]

Good evening! My Charge 3 is behind by 1 hour. I have tried everything but I cannot get the time to be correct. I have deleted my Fitbit and downloaded the program again. I have rebooted the Fitbit Charge 3 but still the Fitbit is an hour behind! Any suggestions would be appreciated! Thank you!

Moderator edit: subject for clarity

[JohnnyRow]

If it is exactly one hour, it sounds like a time zone issue.  Check the time zone.  If it is set right, try changing it to something wrong, sync, then change back to correct, and sync again.

[AlejandraFitbit]

Welcome to the Community, @mistieg2 and @JohnnyRow, thanks for the input.

I appreciate all the efforts in trying to fix this time issue. I was able to see here that our friend @JohnnyRow provided some instructions in order to fix this problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[mistieg2]

Thank you, JohnnyRow & AlejandraFitbit - I changed to Alaska time for a little while and then back to my time and I am still 1 hour behind!  😞

[mistieg2]

Hello!!!  I did not give up!  After a week, I just continued to try and as of now, my time is correct!  Thank you everyone!

[AlejandraFitbit]

Thanks for the update, @mistieg2.

I am glad to hear that your time issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 🙂