Charge 3 showing "001" error

[tjhanke]

I recently updated my Charge 3 and the update bricked my device. At first it looped between main screen and notification screens and resetting it did not help. Today it started to display Fitbit logo and 001. Resetting did not help.

I contacted their Customer Support but they were unable to help me and offered 25% off on next Fitbit purchase since it was out of warranty (purchased Oct 2018). I've never had a product break down so fast.

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @tjhanke.

Thanks for troubleshooting this error problem. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.