Charge 3 shows 001 error

[Ray77]

My Fitbit is stuck with logo and 001 on the screen. I l can’t restart ,can’t connect to Bluetooth or phone I’ve tried everything. Please help. Non of the articles above help my problem. It’s basically impossible wile it’s in the charging cradle to push the button down for a reset.Please respond

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Ray77 

Try changing your clock face (preferably to the original clock face or one made by Fitbit through the Fitbit App. Open Fitbit app, tap profile picture then scroll down and tap the name of your Fitbit then tap gallery. Change your clock face here. 
if the problem persist try restarting your Fitbit Tracker. Look here to see how it’s done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

If you need further help please let me know which Fitbit tracker you have

😃Let me know if this answers your question and resolves the issue 

[AndreaFitbit]

Welcome to the  Fitbit Community, @Ray77. Thank you for letting us know about the error that appears on your Charge 3 and for mentioning that you've tried everything.

I noticed that you already got in touch with our Support Team and that they assisted you.

Thank you for your advise @SunsetRunner .

Keep on visiting the forums. 

[try2gethealthy1]

I'm having the same issue. I follow the restart protocol and the smiley face comes up then goes black. After 3 minutes the error code comes back.

[AndreaFitbit]

Welcome to the Fitbit Community, @try2gethealthy1. Thank you for letting us know that you have followed the restart protocol and the error code comes back.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.