Charge 3 shows dead pixel lines

[Woodwine]

Hi,

I have a Charge 3 since March, it recently started displaying dead pixel lines.

I browsed the forum here and found instructions on how to reboot. I did it and the lines are still there.

I would like to open a ticket with the support department to replace my Charge 3.

Thank you

Moderator edit: subject for clarity 

[Woodwine]

To be clear, I bought the Charge 3 for my s/o as a gift, and I'm in charge of fixing it

[LiliyaFitbit]

Welcome to the Fitbit Community, @Woodwine.

I appreciate your participation in the Forums and sharing that your Charge 3 started displaying dead pixel lines. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have a great day!