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Charge 3 won't sync

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‎11-26-2020 10:10 - last edited on ‎11-27-2020 09:48 by Moderator Alum

‎11-26-2020 10:10 - last edited on ‎11-27-2020 09:48 by Moderator Alum

Hi, the sync was not working on my Charge 3. So have tried all problem solving of Bluetooth on/off, forgetting the device and restarting to pair the device. Also had blank screen and now have 001 displayed. Also reported to Fitbit support and escalated but Fitbit still not working or issue resolved. I live in the uk and purchased it from Amazon in June 2020 - assistance to fix this needed please. 

 

 

Moderator Edit: Clarified subject

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‎11-27-2020 09:50 - last edited on ‎07-31-2024 04:14 by Fitbit Moderator

‎11-27-2020 09:50 - last edited on ‎07-31-2024 04:14 by Fitbit Moderator

Welcome to the Community, @SunsetRunner.

Thanks for troubleshooting this syncing issue. Since there was a case created on your behalf, I recommend keeping in touch with our support team. I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-27-2020 10:23

In response to AlejandraFitbit

‎11-27-2020 10:23

Hi
I have heard no more from Fitbit. It’s very frustrating, I just want to get going again with my tracker.

I’m sure it’s broken and needs replacing. Nothing should be this difficult.

Any assistance appreciated.

Thanks 🙏
Lorraine

Sent from my iPhone
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