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Charge 3 shows horizontal lines

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‎05-22-2022 11:29 - last edited on ‎05-25-2022 07:00 by Fitbit Moderator

‎05-22-2022 11:29 - last edited on ‎05-25-2022 07:00 by Fitbit Moderator

My Fitbit has developed horizontal lines that made the scree is not fully visible and it's black lines, I have tried restart many times but nothing changed 

 

 

Moderator edit: updated subject for clarity. 

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‎05-22-2022 13:58

‎05-22-2022 13:58

Hello @Ahmed2020 

Do you have a third party clock face on your Charge 3? If so try putting it back to the original clock face and see if that helps. Just open your Fitbit app, tap profile picture, scroll down and tap Charge 3 then tap gallery. You can revert back here.
😃 I’m hoping that’s the answer. Let me know

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‎05-23-2022 04:46

‎05-23-2022 04:46

@Ahmed2020   Please contact Support for more help with your corrupted screen, especially if it is still under warranty.  There are no third party clock faces for the Charge 3.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-25-2022 07:05

In response to LZeeW

‎05-25-2022 07:05

Welcome to the Fitbit Community, @Ahmed2020 and thank you for your assistance @SunsetRunner, @LZeeW. I'm sorry to hear your Charge 3 has developed horizontal lines, I appreciate that you mentioned that you tried restarting your device.

 

I noticed that you already got in touch with our team and received assistance.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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