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Charge 3 shuts down by itself

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‎10-04-2020 09:56 - last edited on ‎10-05-2020 06:08 by Fitbit Moderator

‎10-04-2020 09:56 - last edited on ‎10-05-2020 06:08 by Fitbit Moderator

After my walk yesterday, my Fitbit starts going haywire (screen changing, vibrating for no reason, etc.).

 

Had this Charge 3 since April and had no problems what so ever.

 

I happen to go on this Community Board and it seems like everyone is having the same problem, which is weird in itself that everyone is having the same problem.  If that's the case, it seems like a Fitbit software glitch in the matrix.

 

Fitbit, please fix this problem or send us a new Fitbit... be safe out there everyone!

 

 

Moderator edit: updated subject for clarity

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‎10-05-2020 06:07

‎10-05-2020 06:07

Hi @Shastashark, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 changes through screens, vibrates all of a sudden and it turns off by itself. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your Fitbit account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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