Charge 3 side button unresponsive

[Dawne986]

I had just finished a HIIT workout when the screen on my Charge 3 started spazzing out and flicking on and off without any touches.

I took it off and was still spazzing. Now the side button is completely unresponsive to touch. I’ve tried all the other “solutions” posted. I rebooted it from the screen bc the screen still responds but I can’t return to the home screen bc the side button won’t respond to touch.

Tried doing a manual reboot on the charger, didn’t work for the 8 second or 15 second hold. I reset the watch face and that was able to return me to a home screen but that’s it. It looks from reading this forum that this is commonly occurring problem with the Charge 3.

I just bought this on 11 Jan 2020 and its my first Fitbit product after owning an Apple Watch for almost 4 years. Is there anything that can be done to fix my Fitbit?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Dawne986.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this button issue. Upon checking with our support team, I was told that a case was opened of your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if  you need anything else. 🙂