04-18-2020
04:17
- last edited on
09-17-2020
13:02
by
MatthewFitbit
04-18-2020
04:17
- last edited on
09-17-2020
13:02
by
MatthewFitbit
I’ve had this four about 3-4 months and no issues at all until last night when it suddenly started vibrating constantly and became non responsive, but was flickering from the screen wake page to notifications. I tried hard reboot and reset, no difference. Then I put it in the bathroom so I could sleep and this morning put on charge. Was not very responsive once charged up but it was monitoring heart rate. I couldn’t turn the screen off so it just went back to flickering to screen wake page to main clock face. I noticed the battery was again low so put
back on charge. After slowly it seemed to go back to normal until tonight the sensor light has stopped working so no HR monitor at all. I have tried reset, reboot, turning HR monitor off and on again and nothing. PLEASE HELP. This is ridiculous after 4 months
Moderator edit: updated subject for clarity
04-30-2020 09:39 - edited 04-30-2020 09:39
04-30-2020 09:39 - edited 04-30-2020 09:39
Hello @Zaveri, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.
I'm sorry to hear about your Charge 3's odd behavior. Thanks for taking the time to troubleshoot your tracker prior to contacting us.
I've seen you contacted our Support Team after posting here and that they have helped you with this. If you have any questions about the last email they sent you, please do not hesitate to reply back to let them know about your inquiries.
We hope to get you back on track soon.
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