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Charge 3 steps doubling when syncing

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‎05-17-2020 16:15 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-17-2020 16:15 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

My Charge 3 syncs with my iPhone 11 Health. but it adds Fitbit steps to health steps so the number is high. I can delete the Fitbit steps but they keep coming back.

 

 

Moderator Edit: Clarified subject

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‎09-09-2020 08:52 - last edited on ‎06-30-2025 07:39 by Fitbit Moderator

‎09-09-2020 08:52 - last edited on ‎06-30-2025 07:39 by Fitbit Moderator

Welcome to the Community, @pattydca.

Thanks for troubleshooting this accuracy issue. Can you please tell me how are you registering your activities? Are you manually logging any type of exercise that might be doubling this information?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-09-2020 09:19

In response to AlejandraFitbit

‎09-09-2020 09:19

No manual entering of exercise on iphone or charger 3.



Patricia Dougherty, O.P.

40 Locust Ave.

San Rafael, CA 94901
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