help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 steps doubling when syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2020 16:15 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-17-2020 16:15 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

My Charge 3 syncs with my iPhone 11 Health. but it adds Fitbit steps to health steps so the number is high. I can delete the Fitbit steps but they keep coming back.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-09-2020 08:52

‎09-09-2020 08:52

Welcome to the Community, @pattydca.

 

Thanks for troubleshooting this accuracy issue. Can you please tell me how are you registering your activities? Are you manually logging any type of exercise that might be doubling this information?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎09-09-2020 09:19

In response to AlejandraFitbit

‎09-09-2020 09:19

No manual entering of exercise on iphone or charger 3.



Patricia Dougherty, O.P.

40 Locust Ave.

San Rafael, CA 94901
Best Answer
0 Votes