Charge 3 steps getting stuck

[Iwouldwalk500mi]

My Charge 3 keeps getting stuck on certain step counts. The worst example was yesterday when I was at 12,499 and I walked over 100 steps for it to register the last step for my goal. Today, it has already skipped a couple of hundred steps. It was doing this a month or two ago, and it drove me crazy because I try to get my steps done before bed and it was taking so much longer. I rebooted it almost daily at that time, sometimes multiple times a day. I have already tried rebooting it 3 times today, and the step count is still being sticky. I have read that it will update and count the missing steps, but I just walked 20 steps while it was sticking, and it eventually added 4 steps. Chronically, I can get 50-100 steps in before it adds like 8 steps. It wastes so much of my time and is so frustrating and depressing.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Iwouldwalk500mi.

I appreciate your participation in the Forums and sharing that your Charge 3 keeps getting stuck on certain step counts. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. Since you've tried to restart the tracker, I recommend confirming if you have a non-dominant wrist setting as it increases the sensitivity of step counting and should reduce any under counting of steps. For more information, see Does the wrist I wear my device on affect accuracy?

For more tips about improving accuracy, see What are some tips to make sure my Fitbit daily activity is accurate?

Let me know how it goes.