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Charge 3 steps inaccurate

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‎07-25-2020 19:49 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-25-2020 19:49 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

I have a new Charge 3, used it yesterday for the first time. Had about 17k steps, which seemed about right. After this morning’s walk I had about 11k. I didn’t hardly look at it during a busy day with a lot more steps, when I did check at about 10 PM it only said 4,800. What’s wrong?

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 09:05 - last edited on ‎05-13-2025 04:28 by Fitbit Moderator

‎08-03-2020 09:05 - last edited on ‎05-13-2025 04:28 by Fitbit Moderator

Welcome to the Community, @MKmiano.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if  you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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