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Charge 3 steps reducing when syncing

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‎04-30-2020 20:06 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

‎04-30-2020 20:06 - last edited on ‎09-17-2020 11:01 by Fitbit Moderator

My Fitbit suddenly lost some steps. I was on my nightly walk starting at 8000. Went more than my 11,000 target (it buzzed) then after I looked at it in my house it was back at 7340. The online graph does not show many steps in between my morning and evening walk.

 

 

Moderator Edit: Clarified subject

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‎07-16-2020 09:14 - last edited on ‎09-11-2025 06:24 by Fitbit Moderator

‎07-16-2020 09:14 - last edited on ‎09-11-2025 06:24 by Fitbit Moderator

It's great to see you here, @john-19.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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