Charge 3 stopped logging sleep correctly

[Catsmeowgh]

My Charge 3 stopped logging sleep correctly around Oct 2019. It only records a few hours sleep. I have a Samsung S10 with android. I have been checking the forum and have tried all the suggested steps and it still does not track sleep correctly.

Gina

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Catsmeowgh.

Thanks for troubleshooting this sleep issue. If you are having problems with this information, I recommend trying the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that if your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I change my sleep history?.​

Let me know the outcome. 🙂

[Catsmeowgh]

Thank you for the response. I have tried all those steps multiple times. Lots of people are having the same issue. Work around steps are not going to solve the problem. Fitbit needs to provide an real solution.

Gina