Charge 3 stopped receiving notifications from iPhone

[Brook0825]

Two of us in the family have the Charge 3 and for both of us, it has stopped sending notifications (texts, reminders to move etc). We both use iPhones -- one the 11 Pro and one the 10. We have had the phones connected to different internet at different times and it does not work on either wifi system.  I have:

   (1) reset my FitBit by putting it in the charger and holding the button down to the line comes across and I get the smiley face;

  (2) gone to the bluetooth settings are forgotten the device and re-paired it, confirming the notifications are on in both the app and the iPhone (in settings or the phone);

  (3) done the same as above but before re-pairing turned off my phone and restarted the phone;

  (4) removed the device from the FitBit app and re-installed it; and

  (5) same as #4 but turned off my phone and restarted the phone before re-installing.  

None of this worked. I did notice that in the iPhone settings in notifications, the alerts is grey and I can't do anything with it.  The other 2 settings are on within the settings -- allow notifications is on , show previews is on always. 

The above steps were done several times and then I updated my phone and redid them again.  My iPhone 11 is is using the iOS 14.1. The prior version as 13 (but I don't know what specific version).

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Brook0825, welcome to the Community Forums. I'm sorry to hear that your Charge 3 stopped receiving notifications from your iPhone, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.